Frequently Asked Questions
Everything you need to know about your C'est Normal experience.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days for domestic orders and 7-14 business days for international destinations, depending on your location and selected courier.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Localized payment options may also be available at checkout.
Are your products sustainably made?
At C'est Normal, we prioritize ethical manufacturing and high-quality materials designed for longevity. We are constantly working to increase our use of organic and recycled fabrics across our collections.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team, though it is not guaranteed once the order reaches the warehouse.